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NOTE:
As of
7/10/2024
all IT requests must go through the
Service Center Portal
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Welcome to the CCRM IT Service Desk!
Feb 3, 2021
Apps Team
Clinical & Surgical Education
Finance & Accounting
Infrastructure Team
Locations
Onboarding
Phones
Software
Support Team
Apps Team
Genetics
MiSeq Configuration Notes
SQL Queries
Reprocess Stuck MedFusion Messages
Find Bad and Update Last MP Values for Specific Patients
Clearing out Masterlock Issues
Create Patient list for sending MedFusion Blast Messages
Vizium SFTP Transfer
View all (6)
EngagedMD
EngagedMD access & support
EngagedMD S3 Bucket: ccrmengagedmd
Orchard
Orders are not crossing from CPS to OH
RPR Results issue - ASI server reboot steps
Viewpoint
Viewpoint On Citrix
Update LDAP server in VP
Clinical & Surgical Education
Know More to Be More
KMTBM Links on SharePoint
EMR Tutorials
Centricity Basic EMR
Salve Tutorial
InDxLogic
Orchard
Lab Orders
View all (11)
Educational Tutorials
SART Tutorial
Intro to Fertility for Welcome Week
FDA 101
Patient Process Map
Hysterosalpingogram
View all (7)
EngagedMD
Internal Library Access Links
Assigning EMD Bundles and Compliance
Consent Updates and Intro to CareXP E-Sign
CareXP eLearn SOP
CareXP SOP
View all (56)
Manager Level Tutorials
EngagedMD - How to Add a Staff Member
EMR - How to Edit Employee Settings
Fertility Wise: How to Add a New Staff Member
EMR: Order Sets and Custom Lists
Clinical Cheat Sheets and Resources
Nurse Consult
New Patient Checklist Cheat Sheet
Diagnostic Testing Cheat Sheet
Cycle Checklist Cheat Sheet
Frequently Reviewed Lab Values
View all (12)
Third Party Reproduction Education
Third Party Introduction PowerPoint
Consent Training
Consent Training: New Patient and Annual Consents
Consent Training: Diagnostic and In-Office Procedure Consents
Consent Training: LTT (TIC/IUI) Consents
Consent Training: Egg Vit, IVF, and FET Consents
Consent Training: Egg Donor and Recipient Consent Training
View all (8)
Finance & Accounting
Expenses
Employee Expense Reimbursement Form
Infrastructure Team
SSL Certificates
*.colocrm.com SSL Certificate
Instructions: NetScaler SSL Certificate install
Instructions: Biscom SFT SSL Cert Install
Instructions: StoreFront SSL Certificate Installation
Instructions: Local Exchange SSL Certificate Installation
View all (7)
Disaster Recovery
Restoring a Virtual Machine (Veeam)
Restoring a File (Veeam)
Restoring a VM to an AWS EC2 Instance (Veeam)
VA100 Datacenter
VA100 Storage Cabling Connections
Identity Management
Bulk Add or Update Employee Number to Users in AD
Adding a New Domain to Mimecast (with DKIM)
WiFi Assessments
TX55 - Houston Fannin
TX50 - Houston Gessner
TX60 - Houston Sugarland
VA50 - Northern Virgina
TX70 - Dallas Fort Worth
View all (6)
Locations
VA - Rockville
Site Support Document
VA - Washington DC
Washington DC Diagram
Onboarding
Phones
Software
Webmail
Webmail Access - CO sites
Snagit
Serial and Download
License Information
Solution 7
Solution 7 Troubleshooting
Matillion Management
Matillion User Account Creation
Support Team
PrinterLogic
Troubleshooting PrinterLogic client
How to Use Printerlogic - adding extension, client and adding a printer.
Printers
Scan-To-Email Setup
SMTP Error
Intune Admin
Intune | Unblock Chrome Extension
Popular Solutions
View all articles
Consent Updates and Intro to CareXP E-Sign
SART Tutorial
EngagedMD Troubleshooting FAQ & Escalation Workflow
Internal Library Access Links
New Patient Checklist Cheat Sheet
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